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Privacy Policy

Privacy Policy for Arcana AI - Your privacy and data security are fundamental to our mission of providing ethical, insightful guidance.

Privacy Policy

Arcana AI (“us”, “we”, or “our”) operates the Arcana AI mobile application (the “Service”). We are committed to being your calm, insightful, and ethical companion on your journey of self-discovery.

This page guides you through our approach to collecting, using, and protecting your personal data when you use our Service. It also outlines the choices you have regarding your data. Protecting your privacy is fundamental to the trust you place in us.

We use data thoughtfully to provide and improve the Service, always prioritizing your experience and privacy. By using the Service, you agree to the collection and use of information in accordance with this policy, which we aim to make clear and accessible.

Table of Contents

Information We Collect and Why

To provide a personalized and supportive experience, we may collect the following types of information:

  • Account Information: If you create an account, we may collect your email address to secure your access and communicate important updates.
  • Usage Data: We gather general information about how you interact with the Service (e.g., features used, session duration). This helps us understand usage patterns, identify areas for improvement, and ensure the app functions smoothly. This data is typically aggregated and anonymized.
  • Reading Content: If you choose to sync or back up your readings, the content of those readings may be stored securely on our servers (provided by Firebase). This allows you to access your reflections across devices. We treat this information with the utmost confidentiality.
  • Payment Information: For premium features, payments are processed securely through Stripe. We do not directly store your full credit card details. Stripe handles this information according to their stringent privacy and security standards.
  • Device Information: We may collect basic technical information about your device (e.g., device model, operating system version) for troubleshooting and optimizing the app’s performance.

We only collect data that is necessary to provide and enhance the Service, always striving for transparency.

How We Use Your Data

We use the collected data for specific purposes, always guided by ethical principles:

  • To Provide and Maintain the Service: Delivering core features, enabling account access, and ensuring the app runs reliably.
  • To Process Transactions: Facilitating secure payments for premium features via Stripe.
  • To Improve the Service: Analyzing usage data helps us understand user needs, enhance features, and fix issues, fostering a better reflective experience for you.
  • To Communicate With You: Responding to your support requests or sending important service-related notifications.
  • To Ensure Security: Protecting against fraud and ensuring the security of your account and data.

Data Transfer and Storage

Your information may be transferred to (and maintained on) computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We primarily use secure cloud services like Firebase (provided by Google) for data storage and backend functionality, and Stripe for payment processing. These providers are chosen for their robust security measures and commitment to data privacy. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Data Security: Our Commitment to You

The security of your data is paramount. We implement appropriate technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes encryption, access controls, and regular security reviews. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers: Trusted Partners

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Key providers include:

  • Firebase (Google): Used for backend infrastructure, database, authentication, and analytics.
  • Stripe: Used for secure payment processing.
  • (Potentially) LLM Providers: If applicable, interactions with AI features may involve sending anonymized or contextual data to Large Language Model providers to generate insights. We ensure such data transmission respects user privacy and adheres to strict data handling protocols.

Your Data Rights: Empowering You

We respect your rights regarding your personal data. You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to certain legal obligations.
  • Objection/Restriction: Object to or request restriction of processing under certain conditions.

To exercise these rights, please contact us using the details below. We aim to respond to your requests in a timely and transparent manner.

Children’s Privacy

Our Service is intended for individuals seeking self-reflection and is not directed at anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us: We’re Here to Help

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us. We are here to provide clarity and support.

Email: support@myarcana.app